More than 3 million people have been declined from receiving the Social Relief of Distress (SRD) grant after more than 14 million applications were submitted.

The South African Social Security Agency (Sassa) says that applications are still being done online. However, there is another option you could use to lodge a reconsideration request.

Sassa said, ‘Applications are still done online. Clients whose applications for the Special R350 Covid-19 SRD Grant were declined, can lodge a request for reconsideration for review of their applications on the SASSA Covid-19 portal; https://srd.sassa.gov.za or alternatively call 0800 60 10 11 (select option 3) for officials to lodge a reconsideration on their behalf’.

Here’s How To Submit A Reconsideration Request Via Telephone

Step 1: Call Sassa on 0800 60 10 11

Step 2: Select option 3

Step 3: Speak to the Sassa consultant to lodge your reconsideration request.

Be sure to have all the relevant information you may need like your ID number, name, surname and cellphone number.

Sassa has also notified clients that they are currently experiencing a delay in the reconsideration requests.

‘Sassa is working tirelessly to ensure that this matter is resolved as soon as possible’ said the agency.

Here’s How To Submit A Reconsideration Request Online

Visit the SRD Website: https://srd.sassa.gov.za

Step 1: Find the ‘Application for Reconsideration’ tab.

Step 2: Click on where it says ‘click here to apply for reconsideration’.

Step 3: You will be asked to provide your ID number and Mobile number.

Step 4: Follow the prompts to complete the reconsideration of your payment