Eskom invites unemployed individuals who meet all the necessary criteria to apply for the assistant officer customer service area vacancies
Area of Speacialization : To carry out pre quote and related activities to provide supply residential and non- residential customers with an annual consumption of less than 4 gigawatt hours (GWh), in a defined geographical area
Position : Assistant Officer Customer Service Area X3 posts
Vacancy type: Internal
Task Grade : T10
Department : Customer Acquisition
Business Unit : Limlanga Cluster
Location : South Africa (Mpumalanga)
Reference Number : MOU730EC
Closing Date : 07/06/2024
Minimum Requirements
Qualification(s):
- National Diploma in Marketing/Finance/Commerce/Engineering/Social Science/Business Management/Customer Service at NQF6 with 240 credits
Experience:
- 2 years Experience in a customer service environment
Skills and Competencies
Behavioral
- Integrity
- Honesty
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge
- Electro technology Tariffs
- Customized pricing agreements, customer incentive scheme
- Energy management
- Wiring regulations
- Eskom Product
Skill
- Communication
- Planning and organizational
- Interpersonal, interaction
- Valid driver’s license
Key Responsibilities
- Handle quotation and connection activities
- Provide existing or new customer data.
- Provide product information and service advise.
- Handle generic service activities.
- Build a customer relationship base.
- Maintain the daily customer service activity operations.
How to Apply
Click here to apply online for the Eskom assistant officer service area