REQUIREMENTS:
- A Grade 12 Certificate with relevant experience in a customer service environment
- A tertiary qualification at NQF level 6 will be an advantage
- Proven client focus and orientation experience
- Sound interpersonal skills
- Honesty and integrity
- Basic Computer literacy and Numeracy
- Good written and verbal communication skills
- Willingness to work extended hours including overtime weekends and shifts are critical
- Applicants appointed to work in Mobile Units may be exposed to environmental factors (rain, sun, cold etc)
- Preference will be given to candidates from the local area where the position and/or office will be based.
DUTIES:
The successful candidate will be responsible for, amongst others, the following specific tasks:
- Serve as a direct point of contact for clients
- Assist clients in completing application forms and verifying that they are filled in appropriately in accordance with DHA requirements, standards and guideline
- Execute Civic Services Front Office application processes
- Resolve problems or complaints within scope of the work area
- Assist with any duties required by management in the quest for client service excellence
- Provide highest level of prompt and friendly client service
- Render services in mobile units where required
- Ensure and assist with the rolling and capturing of Finger-prints
- Update the Track and Trace system
- Receive and sort enabling documents
- Serve as a point of contact for clients
- Assist with the verification and processing of clients application forms in accordance with DHA requirements, standards and guidelines
- Execute Civic Services back office application processes.
ENQUIRIES :
Eastern Cape: Mr L Jama. Tel: (043) 604 6406
Gauteng: Ms M Kau/ T Monyeki, Tel No; 011 242 9000
APPLICATIONS : Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below:
Eastern Cape Province:
Postal address: Private Bag X 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State:
Physical address: Postal address: P.O Box 12262 Brandhof 9324
Physical Address: 40 Victoria Road Willows Bloemfontein 9301
Gauteng:
Postal address: Private Bag X108, Braamfontein, 2017,
Physical address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street,
Braamfontein, 2017
Limpopo Province:
Postal address: Private Bag X9517, Polokwane, 0700
Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga
Postal Address: Private Bag X11264, Nelspruit, 1200,
Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.
Northern Cape Province:
Postal address is: Private Bag X6073 Kimberley 8300,
Physical address: 2nd Floor, ABSA CBD Building 69 Du Toit Span Road
Kimberley, 8300
