Vacancy details
National Credit Regulator invites young unemployed individuals who meet all the requirements to for Call Agent Vacancy 2024.
Requirements:
- A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
- A certificate in debt counselling will be an added advantage.
Duties:
- Act as point of first contact with stakeholders and thus representing the face of the NCR.
- Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
- Retrieving telephone messages and returning calls timeously.
- Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
- Participate in activities designed to improve customer satisfaction and business performance.
- Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.
Skills:
- Basic computer proficiency.
- Clear communication skills.
- Ability to listen with empathy and to interpret information correctly.
- Good time management skills.
- Strong interpersonal and problem solving skills.
- Conflict management skills.
- A strong service and results orientation.
- Team player with the ability to multi task Call handling techniques.
Knowledge:
- Debt counselling procedures.
- Background on the National Credit Act.
How to Apply
Click here to apply online for the NCR Call Agent Vacancy 2024.
