NCR: Call Agent Vacancy 2024(Apply with Grade 12)

Vacancy details 

National Credit Regulator invites young unemployed individuals who meet all the requirements to for Call Agent Vacancy 2024. 


  • A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
  • A certificate in debt counselling will be an added advantage.


  • Act as point of first contact with stakeholders and thus representing the face of the NCR.
  • Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
  • Retrieving telephone messages and returning calls timeously.
  • Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.


  • Basic computer proficiency.
  • Clear communication skills.
  • Ability to listen with empathy and to interpret information correctly.
  • Good time management skills.
  • Strong interpersonal and problem solving skills.
  • Conflict management skills.
  • A strong service and results orientation.
  • Team player with the ability to multi task Call handling techniques.


  • Debt counselling procedures.
  • Background on the National Credit Act.

How to Apply 

Click here to apply online for the NCR Call Agent Vacancy 2024.