Siemens invites unemployed individuals who meet all the necessary criteria to apply for yes Internships programme
Your tasks and responsibilities:
- Maintains a high level of availability for customer requests/inquiries
- Conducts technical and/or administrative, mainly predefined support activities for service operations and delivery.
- Processes incoming orders, inquiries and/or requests regarding products and/or services.
- Performs order management for assigned customers, manages and files clients’ information in the information system.
- Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
- Cooperates with clients and sales representatives to clarify orders and issues.
- Participates in investigating and resolving commercial and/or technical problems.
- Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
- Support the Area Service Manager in all resource planning activities
Requirements / Skills:
- Grade 12 / Matric
- Must be a South African Citizen
- Customer service experience will be advantageous
- Must be an excellent communicator and have the ability to maintain calm in a volatile environment
- Attention to details with high work accuracy.
- Ability to work under pressure and meet deadlines.
- Ability to establish and maintain good customer relationships both internally and externally.
- Computer Literate (MS Word, Excel, Outlook).
- Ability to work in a fast paced and dynamic environment.
- Ability to work independently as well as part of a team
How to Apply
Click here to apply online for the Siemens yes Internships programme