Vacancy details
The State Information Technology Agency (SITA) invites young talented individuals who meet all the necessary criteria to apply for Service Desk Agent Vacancies
Purpose of the Job:
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
- Availability;
- Answer inbound calls;
- Quality of calls;
- Logged calls on ARS and/or ITSM;
- First call resolution rate;
- First Line Support;
- Post call Survey;
- and Cut Calls.
Qualifications and Experience
Minimum:Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk/12 months Admin. Technical Competencies Description
Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM; Policy, process and standards; Operational business rules and processes.
Other Special Requirements
- N/A
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
How to Apply
Click here to apply online for the SITA service agent vacancies