SITA Invites unemployed individuals who have all the necessary qualifications to for the service desk vacancies.
JOB TITLE: AGENT: SERVICE
DESK X2 POSTS
- REFERENCE NR: VAC00672/25 & 0640/25
- JOB LEVEL: B5 SALARY: R 210 449 – R 315
673 - REPORT TO: Team Leader: Service Desk
- DIVISION: Service Delivery Management
- DEPT: Service Desk
- LOCATION: SITA Centurion
- POSITION STATUS: 12 Months Fixed Term Contract (Internal & External)
PURPOSE OF THE JOB:
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
KEY RESPONSIBILITY AREAS:
- Availability;
- Answer inbound calls;
- Quality of calls;
- Logged calls on ARS and/or ITSM;
- First call resolution rate;
- First Line Support;
- Post call Survey;
- and Cut Calls.
QUALIFICATIONS AND EXPERIENCE:
- Minimum: Matric (Grade 12) At or N+.
- Experience: 6 months IT Service Desk/12 months Admin.
HOW TO APPLY:
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact
egovsupport@sita.co.za OR call 080 1414882
Click here to apply online for the SITA service desk vacancies